Frequently Asked Questions (FAQ)
What materials are your pieces made of?
Our collections are designed with calm, care, and sensory comfort in mind.
Each material is chosen not only for how it looks, but for how it feels.
Bright Kit Collection
Calm Kit is made from 100% natural cotton, produced in small batches in Europe. The fabric is soft, durable, and free from synthetic coatings — created to bring calm, simplicity, and everyday ease.
Mood Mode Collection
Our socks are made from a soft and durable cotton blend (80% cotton, 17% polyamide, 3% elastane.)
Produced using a knitting technique that ensures both comfort and long-lasting wear.
Are your pieces print-on-demand products?
No – these pieces are not generic print-on-demand items.
Each design is created through a close collaboration between a psychotherapist and a team of thoughtful visual designers — blending emotional insight with visual storytelling.
Every item, from the Calm Kit to our socks and future collections, is thoughtfully shaped to connect with real, lived experience.
They are not just accessories, but small pieces of calm, crafted with purpose and care — unique, meaningful, and designed to bring a sense of balance.
Produced in small, limited-edition batches and shipped from Finland.
Who are these pieces designed for?
These pieces were designed with neurodivergent individuals in mind – but their calm aesthetic, sensory comfort, and thoughtful symbolism make them meaningful companions for many more.
🌿 Highly sensitive people – those who feel deeply, process richly, and need comfort that doesn’t overwhelm.
🎨 Creative minds – artists, writers, daydreamers, and anyone who thrives in their inner world.
🧘 Mental health advocates – those who value self-awareness, emotional regulation, and gentle grounding rituals.
💝 Gift givers – friends, parents, teachers, and therapists seeking something unique and meaningful to offer.
🌙 Introverts and deep feelers – people who recharge alone, notice subtleties, and often move quietly through social spaces.
💼 Work-from-home souls – who find joy in soft routines, intentional objects, and everyday calm.
These are more than everyday items — they’re small symbols of understanding, softness, and care.
Designed to bring a sense of balance, whether kept close or given as a thoughtful gift.
What sizes do your pieces come in?
Our collections include both wearable and everyday pieces, so sizing varies slightly by type.
🧦 Mood Mode socks are unisex and available in three sizes:
• Kids: EU 30–34
• Adults: EU 35–38
• Adults: EU 39–42
🩶 Calm Kit and other fabric pieces come in one thoughtful, practical size — 24 × 29 cm.
Spacious enough to hold what soothes and supports you in daily life, yet light and easy to carry wherever you go.
How are products shipped and where from?
All orders are shipped from Finland.
You’ll receive a tracking code via email once your order has been dispatched.
Orders are usually processed within 1–3 business days.
Estimated delivery times are:
Finland: 2–5 business days
Europe: 4–8 business days
Rest of the world: 5-16 business days
We ship worldwide from Finland with care and attention to detail.
Shipping times and rates vary slightly depending on your location — all orders are packed thoughtfully and sent with tracking whenever possible.
What are the shipping costs?
EU Countries
Standard Shipping (4–8 business days) — €5.90
Express Shipping (1–3 business days) — €12.90
Free shipping for EU orders over €80.
US
Standard Shipping — $14.95
Express Shipping — $34.95
Free shipping for US orders over $100.
Canada
Standard Shipping — 17.95 CAD
Express Shipping — 73 CAD
Free shipping for Canadian orders over 150 CAD.
🌿 International customers outside the EU are responsible for any customs duties, local taxes, or handling fees that may apply upon delivery.
Can I return or exchange a product?
Within the EU, you have the right to return your order within 14 days of receiving it. If you wish to return an item, please contact us via email first.
If your product is defective, please let us know within 14 days of delivery. This helps us resolve the issue as quickly and smoothly as possible. Please include your order number and a clear photo of the damaged item and, if relevant, the packaging.
How can I pay for my order?
We accept the most common debit and credit cards, Apple Pay, Google Pay (via Shopify Payments), and PayPal.
Will I receive a confirmation of my order?
Yes – you’ll receive an automatic confirmation email right after placing your order.
If you don’t see it within a few minutes, please check your spam folder or contact us.
Where can I get help if I have questions?
We're happy to help!
Feel free to email us at: hello@brightbalancestudio.com