Privacy Policy

Privacy Policy

Your privacy matters to us.

This Privacy Policy describes how your personal information is collected, used, and protected when you visit or make a purchase from our store.

1. What we collect

When you make a purchase or fill out a contact form, we collect the personal information you provide, such as:

Name

Shipping address

Email address

Telephone number 

Payment details (processed securely via Shopify Payments or PayPal)

We may also collect non-personal information such as browser type, time zone, and pages visited to help us improve the user experience.

2. How we use your information

We use your personal information to:

Process and fulfill your order

Communicate with you about your purchase or inquiries

Screen orders for fraud or suspicious activity

Improve and optimize our website

3. Payment processing

All payments are processed securely through trusted providers such as Shopify Payments and PayPal. Your full payment details are never stored on our servers.

4. Cookies

Our website uses cookies to improve functionality, personalize your experience, and help us understand how visitors use our store. You can adjust cookie settings in your browser preferences.

5. Data retention

We retain your order information for our records unless and until you ask us to delete this data. This helps us manage returns, customer service, and accounting.

6. Your rights

If you are located in the EU or EEA, you have the right to:

Access the personal information we hold about you

Request corrections or deletion of your information

Withdraw your consent at any time

To exercise these rights, please contact us at hello@brightbalancestudio.com

8. Contact us

If you have any questions about this Privacy Policy or how we handle your data, feel free to reach out via our Contact page or by email at hello@brightbalancestudio.com

Thank you for trusting us with your information.
We promise to handle it with care and transparency.